O2 Travel In Portugal: What You Need To Know

O2 is a UK-based phone operator that offers its services in several countries, including Portugal. The O2 network in Portugal is considered one of the best in Europe, with good coverage and fast speeds. O2 customers can use their phones in Portugal just like they would in the UK, including calling, texting, and using data. However, it's important to note that roaming charges may apply when using O2 services in Portugal, so customers should check the roaming rates before their trip.

O2 services in Portugal

O2 services are available in Portugal and customers can use their allowances, including calls, texts, and data. O2 is a leading mobile network provider in Portugal, offering voice and data services, broadband and Wi-Fi, and digital TV.

O2 customers in Portugal can benefit from excellent coverage, competitive prices, and a wide range of products and services. The company provides customers with a range of tariff plans, including pay-as-you-go and contract plans.

For pay-as-you-go customers, O2 offers various data and voice plans, while contract plans provide the best value for money and include a variety of extras. O2 also offers unlimited data for selected plans and unlimited calls and texts.

Roaming Charges:

Roaming charges may apply when using O2 services in Portugal, so customers should check the roaming rates before their trip. It is also important to ensure that your phone is unlocked before using it in Portugal.

4G Network:

O2 customers in Portugal can access the company's 4G network, which provides high-speed internet access in most major cities, including Lisbon and Porto.

Discounts and Offers:

O2 customers travelling in Portugal can also take advantage of various discounts and offers, such as free Wi-Fi and discounted tickets to attractions.

Voicemail:

To use voicemail abroad, including in Portugal, you will need to know your voicemail PIN. Calling 901 usually works in most countries, but if it doesn't, you can call 1780 for free from your mobile, or +44 7802 090 100, and O2 will text you the correct number to call.

Preventing Accidental Roaming:

To prevent accidental roaming, which can result in unexpected charges, you can choose manual network selection on your phone and select the O2 network. This ensures that your phone won't connect to a different network if you lose the O2 signal.

Roaming charges in Portugal

O2 offers roaming services in Portugal, which is included in the O2 Europe Zone. This means that if you are on a standard tariff, you can use your phone in Portugal in the same way that you would in the UK. This includes making and receiving calls and texts, and using data.

If you are on a Pay Monthly contract, you can use your phone in Portugal without incurring any additional charges, as long as you stay within your monthly allowance. You can check your roaming usage on your My O2 homepage.

If you are on Pay As You Go, roaming charges may apply. You can check the specific rates for Portugal by visiting the O2 website or by contacting O2 customer support.

It is important to note that there have been reports of issues with O2 roaming in Portugal, with some customers unable to make or receive calls or use data. If you encounter any problems while roaming in Portugal, it is recommended to contact O2 customer support for further assistance.

O2 Europe Zone

O2 offers inclusive roaming in its Europe Zone, which includes Portugal. This means that you can use your phone in any of the 48 destinations within the zone just like you would in the UK, with no additional charges. This includes making and receiving calls and texts, as well as data usage.

The O2 Europe Zone covers 48 destinations: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Vatican City.

It's important to note that Northern Cyprus is not included in the Europe Zone, and that only voice and text services are available in Mayotte and Reunion.

O2's international roaming policy allows you to use your monthly data allowance while in the Europe Zone, just like you would in the UK. However, there is a roaming limit of 25GB. If your UK monthly data allowance exceeds 25GB, you will have a roaming limit of 25GB within the Europe Zone. Once you reach this limit, you can still use data, but you will be charged £3.50 per additional gigabyte.

If you are an O2 Pay Monthly customer, you can also add the O2 Travel Bolt On to your account. This gives you unlimited minutes, texts, and data roaming access in 63 destinations worldwide, including the Europe Zone, for £6 per day.

If you are experiencing issues with roaming in Portugal or any other destination, it is recommended to contact O2 customer support for further assistance.

O2 Travel Bolt On

To get the O2 Travel Bolt On, you can text "TRAVEL" to 23336 or add it through your My O2 account. It's important to note that this is different from the O2 Travel Inclusive Zone Bolt On, which offers inclusive roaming in 27 destinations outside of Europe, and the O2 Travel Inclusive Zone Ultimate Bolt On, which offers inclusive roaming in 75 destinations in Zones 1 and 2.

If you're travelling within the O2 Europe Zone, you won't need to worry about the O2 Travel Bolt On. O2 is the only major network that isn't bringing back EU roaming charges for up to 25GB. This means that in 40+ destinations, you can call, text, and use data just like you would in the UK, subject to a roaming limit.

If you're a Volt customer or on a Plus Plan, you automatically get inclusive roaming in 27 destinations outside of Europe with the O2 Travel Inclusive Zone Bolt On. And if you're on an Ultimate Plan, you get inclusive roaming in 75 destinations outside of Europe with the O2 Travel Inclusive Zone Ultimate Bolt On.

So, whether you're travelling within or outside of Europe, O2 has got you covered with their range of roaming options. Just make sure to check which zone your destination falls under and which Bolt On is best suited for your needs.

O2 Travel Inclusive Zone

If you are a Volt customer or have a Plus Plan, you can get inclusive roaming in 27 destinations outside Europe with O2 Travel Inclusive Zone. This includes unlimited minutes, texts, and data roaming at no extra cost. These 27 destinations include Argentina, Australia, Botswana, Canada, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Greenland, Guatemala, Guinea, Guyana, Honduras, Madagascar, Mexico, Myanmar, New Zealand, Nicaragua, Panama, Paraguay, Peru, Rwanda, United States of America, Uruguay, Venezuela, and Yemen.

If you have an Ultimate Plan, you are eligible for O2 Travel Inclusive Zone Ultimate, which offers inclusive roaming in 75 destinations across Zones 1 and 2. This also includes unlimited minutes, texts, and data roaming. The 75 destinations covered by this plan include Albania, Anguilla, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, South Africa, Sri Lanka, Suriname, Thailand, Trinidad and Tobago, Turkey, Turks & Caicos, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Yemen, and Zambia.

It is important to note that O2 Travel Inclusive Zone is different from the standard O2 Travel Bolt On, which covers Zones 1 and 2 and costs £6 per day. O2 Travel Inclusive Zone is included in specific O2 plans, whereas the O2 Travel Bolt On is an additional service that can be added to your account if you are on Pay Monthly.

Frequently asked questions