If you need to change the name on your SriLankan Airlines ticket, you can do so by visiting the official website or contacting customer service. This could be due to errors or legal reasons, such as a name change after marriage or divorce. Minor spelling errors can often be corrected free of charge, but significant changes may require rebooking and additional fees. To change your name, you will need to provide documentation to support your request, such as a marriage certificate or court order.
Characteristics | Values |
---|---|
Name change allowed? | Yes |
Conditions | Spelling errors, legal name changes |
Channels | Online, phone, social media, live chat, email, contact form |
Name on ticket, passport and other documents | Must match |
Name change deadline | Any time before departure |
Name change fee | Minor corrections are free, other corrections may incur a fee |
Name change request | Raise request via official website, airport ticket counter, or customer helpline number |
What You'll Learn
- Spelling errors: Minor spelling errors can be corrected for free
- Legal name changes: Documentation, such as a marriage certificate, may be required
- Contact SriLankan Airlines: Reach out to their customer service to initiate the name change process
- Provide documentation: Submit necessary documents to support your name change request
- Confirmation: SriLankan Airlines will confirm the name change once it's processed
Spelling errors: Minor spelling errors can be corrected for free
Spelling errors are a common occurrence when booking flights, and SriLankan Airlines understands that these mistakes can be a cause for concern. The airline's name change policy is designed to be helpful and accommodating in these situations.
If you have made a minor spelling error when booking your flight with SriLankan Airlines, you can correct it free of charge. This means that if you have accidentally entered your name with a few incorrect letters, you can modify the booking to match your official documents without incurring any fees. It is important to note that only minor corrections are allowed, and you cannot change your full name.
To make a minor spelling correction, you can utilise the online or offline methods provided by the airline. The online method involves visiting the SriLankan Airlines website, accessing the 'My Booking' or 'Manage Booking' section, and providing your reservation code and family name. During this process, ensure that the name you enter matches the name on your passport and official ID. You will be required to pay a service fee, and you will receive a confirmation email once the name correction is completed.
Alternatively, you can use the offline method by contacting the SriLankan Airlines customer helpdesk number or visiting the airport ticket counter. The customer service representatives will guide you through the name change process and provide any necessary assistance.
It is important to remember that name changes must be made before the flight's departure, as boarding may be denied if the name on your ticket does not match your official documents. Additionally, your booking may be cancelled if you fail to make the necessary corrections within the prescribed time. Therefore, it is advisable to be cautious and thorough when making your reservation to avoid any inconveniences later on.
Legal name changes: Documentation, such as a marriage certificate, may be required
If you need to change your name on your SriLankan Airlines ticket due to a legal name change, you will need to provide supporting documentation. This could include a marriage certificate, court order, or other official documents that verify your name change.
To initiate the name change process, you can contact SriLankan Airlines through various communication channels, including phone, social media, live chat, email, or a contact form. Their customer service representatives will guide you through the necessary steps. It is recommended to dial their customer service number, +(1860) 217(8590), and follow the IVR process. Press 1 to select your preferred language, then press 3 to change or cancel a booked itinerary. Alternatively, you can reach out to them via their website, mobile app, or by visiting a ticket office.
When contacting SriLankan Airlines, be prepared to provide your booking or reservation code, as well as your family name or last name. During the name change process, ensure that your name on the booking matches the name on your passport and official ID. SriLankan Airlines allows name changes under certain conditions, such as minor spelling errors or legal name changes due to marriage, divorce, or other legal procedures.
It's important to note that while minor spelling corrections can often be made free of charge, significant name changes may require rebooking and incur additional fees. The airline has a user-friendly fee policy, and you can clarify the latest fee details by contacting their customer support or visiting their official website.
Remember that you can initiate a name change request with SriLankan Airlines at any time before departure. However, your name change should only be for a few characters, as full name changes are not permitted. Additionally, transferring your Sri Lanka flight ticket to another passenger's name is not allowed.
Contact SriLankan Airlines: Reach out to their customer service to initiate the name change process
Contacting SriLankan Airlines' customer service is a recommended step to initiate the name change process. The airline provides different communication channels, including phone, social media, live chat, email, and a contact form.
To reach out to their customer service, you can dial their customer service number, +(1860) 217(8590). When you call this number, you will be guided through an IVR process. To connect with a representative, you may need to press specific options, such as pressing 4 to talk to a customer service agent. Once your call is connected, you can share your concern, and they will provide guidance.
It is important to note that SriLankan Airlines allows name changes under specific conditions, such as spelling errors or legal name changes due to marriage, divorce, or other legal procedures. For legal name changes, you may need to provide supporting documentation, such as a marriage certificate or court order.
When contacting customer service, be prepared to provide relevant information, including your booking or reservation code, full name, and any necessary documents to support your name change request. It is also essential to ensure that the name on your booking matches the name on your passport and official ID to avoid any issues.
By reaching out to SriLankan Airlines' customer service, you can receive direct assistance in initiating the name change process and making the necessary corrections to your travel documents.
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Provide documentation: Submit necessary documents to support your name change request
When it comes to changing the name on your SriLankan Airlines ticket, it's important to understand the documentation requirements. Here are some detailed instructions on submitting the necessary documents to support your name change request:
Documentation Requirements:
Firstly, it's important to note that SriLankan Airlines allows name changes under specific conditions, such as minor spelling errors or legal name changes due to marriage, divorce, or other legal procedures. If your name change request falls under these categories, you'll need to provide the appropriate documentation.
Submitting Documents:
To support your name change request, you may be required to submit official documents that match the name on your booking. This could include providing a marriage certificate, court order, or other legal documents that reflect your name change. Ensure that the name on your passport and official ID matches the corrected name on your booking to avoid any discrepancies.
Documentation Submission Process:
You can submit your supporting documents to SriLankan Airlines through various communication channels. You can reach out to their customer service team via phone, social media, live chat, email, or their contact form. Their customer service representatives will guide you through the process and specify the required documents for your specific situation.
Documentation Submission Deadline:
It's important to initiate the name change request and submit the necessary documentation before your flight's departure date. Failing to adjust the name details within the prescribed time may result in the termination of your booking. Therefore, it's advisable to review the rules and regulations before finalising your air ticket.
Documentation Fees:
SriLankan Airlines has a straightforward fee policy regarding name corrections. Minor spelling errors can typically be corrected free of charge. However, more significant name changes due to legal reasons may incur a specific name modification fee. Be sure to review the latest fee details on the official SriLankan Airlines website or by contacting their customer support.
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Confirmation: SriLankan Airlines will confirm the name change once it's processed
SriLankan Airlines will send a confirmation once the name change has been processed. This confirmation will be sent via email, informing you that the name change request has been successfully completed. This is the final step in the name change process, which begins with contacting SriLankan Airlines via phone, social media, live chat, email, or contact form.
The airline allows name changes under certain conditions, such as spelling errors or legal name changes. For spelling errors, minor corrections can be made free of charge, while legal name changes may require documentation, such as a marriage certificate or court order. It's important to note that only minor corrections are permitted, and full name changes are not allowed.
The name change request can be initiated through the SriLankan Airlines website, the airport ticket counter, or the customer helpline. The process involves providing the reservation code, family name, and ensuring the name matches the one on your passport and official ID. A service fee may be required for name changes, depending on the circumstances.
It's important to review the rules and regulations before finalising an air ticket, as even a single error in the booking can cause issues. Passengers cannot board a flight with a name that doesn't match their official documents, so it's crucial to make any necessary name changes before the flight's departure.
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Frequently asked questions
You can change the name on a ticket at SriLankan Airlines by calling their customer service number, using social media, live chat, email, or a contact form.
SriLankan Airlines allows name changes under certain conditions, such as spelling errors or legal name changes. Significant changes may require rebooking.
Minor spelling errors can often be corrected free of charge. Contact SriLankan Airlines' customer service to initiate the name change and provide the necessary documentation.
For legal name changes, you may need to provide documentation, such as a marriage certificate or court order. Contact SriLankan Airlines' customer service to initiate the name change and submit any required documents.
You can change the name of a traveller by visiting the official website of the airline or contacting their customer service.