Elani Piper
United Airlines offers a range of options for customers who need to edit traveller information after booking a flight. While some changes can be made online, others may require a phone call or even a visit to the airport. Minor spelling corrections to names can be made without supporting documents, but changes due to marriage, divorce, legal name change, or adoption require legal documents to be submitted. Changes to names must be made at least 24 hours before departure.
| Characteristics | Values |
|---|---|
| Name change policy | United Airlines allows name changes without supporting documents in the following scenarios: correcting the spelling of the first or last name, changing the name or nickname under which the reservation was made, and making rectifications to the prefix or title. Name changes with supporting legal documents are allowed in cases of marriage, divorce, legal name change, and adoption. |
| Name change process | MileagePlus account holders can make name changes through their account by filling out a Personal Identification Change Request Form and submitting relevant documents. Changes can also be made by visiting the airport ticket office or by calling the airline's customer support. |
| Name change fee | Minor changes within the specified period are free of charge. The fee depends on the extent of the correction or change, ranging from $70 to $150 on average. In case of ticket re-issuance, the fee can be approximately $75 to $200, plus the fare difference. |
| Required documents | Documents required for name changes include legal name change documents, authorized divorce decrees, marriage licenses, government-issued identification with current and former names, and court orders for legal name changes. If these documents cannot be provided, a Name Affidavit with a copy of government-issued identification can be submitted. |
| Processing time | United Airlines takes an average of two weeks to process name change requests. However, the process can be expedited under special circumstances upon request. |
| Check-in procedure | Name changes cannot be requested after completing the check-in procedure. |
| Ticket inventory | The ticket inventory should start with 016 for name changes to be possible. |
| Reissue policy | Only a single ticket reissue is allowed for name changes. |
| Risk-free period | United Airlines allows free name changes within 24 hours of making the reservation. |
What You'll Learn
Editing traveller information at the airport
If you are unable to edit your traveller information online, you can do so at the airport. You can also check in online and scan your passport, which will save you time on your return journey.
If you are a member of the United Airlines MileagePlus program, your personal data stored in MileagePlus is automatically loaded. It is easier to change membership data than ticket data.
United Airlines has airport kiosks for check-in, as well as airport check-in counters.
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Scanning your passport during online check-in
To begin the process, open the United Airlines app on your mobile device and initiate the check-in feature. You will then be given the option to verify your existing stored passport data or scan your passport via your device's camera. Ensure that your passport is well-lit and positioned correctly, with the entire page visible and the lower edge of the passport lining up with the lower edge of the scanning window.
Once you have positioned your passport correctly, the app will capture the necessary information from the picture page. This information will then be verified by a credentials management company, such as Jumio Inc. After successful verification, you will be able to obtain your boarding pass and complete the check-in process.
It is important to note that passport scanning is currently only available for international flights and must be done within 24 hours of departure. Additionally, there is a limit of two stored passports per user. United Airlines is committed to enhancing the passenger experience and continuously improving its mobile app, so feedback during the testing phase of passport scanning is encouraged.
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Changing traveller information via the United Airlines website
United Airlines has a customer service team that can help you with any issues you may encounter with your booking. This includes changing traveller information.
Name change policy
United Airlines allows you to correct minor spelling errors in names or change a name resulting from marriage, divorce, legal name change or adoption. You should provide valid supporting documents such as a passport, government-authorised photo ID, marriage certificate, divorce decree or court order.
Name changes can be made without supporting documents in the following scenarios:
- Correcting the spelling of the first name or last name
- Changing the name or nickname under which the reservation was made
- Making a change to the prefix or title under which the booking was made
How to request a name change
There are several ways to request a name change with United Airlines:
Online
- Go to the United Airlines official website and choose the 'My Trips' option
- Input the 6-digit confirmation code and last name
- After accessing your booking, select the 'Name Correction' option
- Specify the accurate name and provide the required documents
- Check the details and pay the fee, if applicable
Over the phone
- Dial 1-800-865-1848 to connect with a United Airlines representative
- Explain your reason for the name change and request a name alteration
- Share essential information, such as the booking reference code, ticket name and name to be altered
- Present supporting documentation, such as a passport, marriage certificate or court order
- Once the representative processes your request, you will receive confirmation from the airline
At the airport
- Visit the airport ticket office and speak to a member of staff
- Submit the authorised documents for the change, which will be checked by the airline team
- The team will then make the necessary changes on your behalf
Name change fee
United Airlines does not charge a fee for minor name adjustments within 24 hours of making the reservation. However, for ticket re-issuance, the airline may charge a fee of between $75 to $200, and the fare difference between previous and new fares will apply.
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Changing traveller information over the phone
If you are unable to edit traveller information on the United Airlines website or app, you can change or update existing reservations by calling the United Customer Contact Center. There is no service charge for this, but your representative will inform you of any change fees that may apply.
To book with a United representative in the United States or Canada, the service charges are $25 by phone, $10 at a City Ticket Office, and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on your MileagePlus status level.
If you are a member of UA MileagePlus, your personal data stored in MileagePlus is automatically loaded. It is easier to change membership data than ticket data.
If you are unable to edit traveller information online, you may also do this at the airport.
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Changing traveller information due to legal considerations
Changing traveller information with United Airlines due to legal considerations is a straightforward process. The airline has a transparent and extensive name change policy in place to assist travellers in updating their information. This policy is essential to ensure accurate traveller information, comply with security guidelines, and prevent fraudulent activities.
United Airlines allows travellers to make minor changes to their names, such as correcting typos or misspellings, without charging any fees. This includes simple mistakes such as correcting a typo in the spelling of a name, making a modification from a nickname, rectifying the prefix or title on the ticket, or modifying the middle name.
For significant modifications, such as a name change due to marriage or divorce, United Airlines requires supporting documentation. In the case of divorce, you must present the legal papers outlining the separation settlement. For a name change after marriage, a legal document supporting the name change must be provided. If you have changed your full name, a government-issued document with your old and new information is required.
If you do not have the necessary legal documents to support your name change, United Airlines allows you to submit an affidavit with an alternative name. This means you can replace the name on the ticket with an affidavit and also generate a photo ID copy.
To request a name change, you have two primary options: an online request through the United Airlines website or direct contact with customer service.
For an online name change, follow these steps:
- Go to the United Airlines official website and visit the "Manage Booking" section.
- Enter the 6-digit confirmation number and the traveller's last name, then select "Search" to locate the booking.
- Log in to your United Airlines registered account.
- Within the reservation details, look for and select the "Name Correction" option.
- Follow the on-screen instructions, which may include filling in the correct name and sharing necessary documentation.
- Cross-check the details for accuracy before confirming the request.
- Verify the details and submit the name correction application.
If you choose to change your name via customer service, clearly explain your situation and provide necessary information such as the booking confirmation number, ticket number, and current name on the booking. Share the reason for the name change and provide supporting documentation, such as a passport, driver's license, marriage certificate, or court order, depending on the nature of the change. The customer service executive will process your request and provide information on any further steps.
United Airlines is committed to customer satisfaction and comfort, and its name change policy reflects this. The process is designed to be as seamless and stress-free as possible for travellers.
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