
Go Global Travel has been accused of being a scam by several customers. The company has addresses in Irvington, Texas, and Irving, Texas, and has been the subject of complaints to the Better Business Bureau. The majority of complaints allege that Go Global Travel failed to provide promised services or refunds after payment was received. Some customers also reported issues with the company's customer service, claiming that their inquiries were ignored or that they were unable to reach the company at all. There are also accusations of the company continuing to charge customers' credit cards without authorisation. While the company has been in business for over ten years and claims to offer legitimate travel agent opportunities, the consensus among those reporting their experiences online is that Go Global Travel is a scam.
Characteristics | Values |
---|---|
Company Name | Go Global / Global Options Travel, LLC |
Years in Business | 11 |
Address | 1901 Gateway Dr, Irvington, TX |
Phone Number | +1 888 217 4565 |
Website | www.globaloptionstravel.com |
N/A | |
BBB Accreditation | Not BBB Accredited |
Customer Complaints | 3 total complaints in the last 3 years |
Customer Service | Ineffective, poor customer service skills, lack of training, inefficient handling of complaints |
Scam Allegations | Aggressive cold-calling and spamming, failure to deliver promised services or discounts, difficulty cancelling, unauthorized credit card charges |
What You'll Learn
Go Global's poor customer service
Go Global's customer service has been described as "ineffective" due to a lack of proper protocol, poor customer service skills, lack of training, and inefficient handling of complaints. The company has been unresponsive to customer queries and disputes, with some customers reporting that they were refused answers or given the "run-around" when trying to contact the company.
One customer reported that Go Global failed to respond to a dispute regarding a timeshare. The customer was told that their old timeshare would be transferred to a new RCI timeshare with a minimum yearly fee. However, they still own the original timeshare and are now also responsible for the new one. Despite numerous attempts to contact the company, they have refused to answer or respond to the customer's queries.
Another customer reported a similar issue, stating that they had called the company several times but were given the "run-around" or no answer. They also mentioned that they had been trying to get a copy of their contract and sell their share, as promised by the company, but were met with obstacles and excuses.
In addition to issues with responsiveness, some customers have reported rude and disrespectful behavior from Go Global employees. One customer review mentioned an employee named Juan, who was described as "rude and disrespectful" and refused to let the customer speak with a supervisor.
Overall, Go Global's poor customer service has resulted in a high level of customer dissatisfaction and frustration. The company's lack of proper protocols and ineffective complaint resolution processes have left many customers feeling disappointed and unresolved.
Exploring the Ins and Outs of Developer Conferences: Who Pays for Speaker Travel?
You may want to see also
Go Global's failure to respond to disputes
Go Global Travel has received multiple complaints from customers regarding their failure to respond to disputes and address issues. One common issue involves customers' attempts to cancel their new RCI timeshare programmes and receive refunds. Despite repeated attempts to contact the company, customers have reported that Go Global Travel refused to answer their calls or respond to their messages. As a result, customers have been left responsible for both their original timeshare and the new RCI timeshare, incurring additional costs.
In another case, a customer reported that they had purchased a share at Go Global Travel and had taken out a loan to pay for it. However, when they tried to sell their share, as they were previously told they could, the company failed to respond to their inquiries. The customer stated that Go Global Travel gave them the "run-around" and eventually claimed that they were no longer in business. This left the customer still responsible for the loan they had taken out to purchase the share.
The Better Business Bureau® (BBB) has recorded three total complaints against Go Global Travel in the last three years, all of which involve the company's failure to respond to disputes and address customers' issues. The BBB also notes that Go Global Travel is not accredited by them. The company's failure to respond to disputes and its lack of accreditation may raise concerns about its reliability and commitment to customer service.
Customers have expressed their frustration with Go Global Travel's lack of responsiveness and their inability to resolve their issues. The company's failure to address these disputes has resulted in financial losses and inconvenience for its customers. It is important for travel agencies to maintain open communication and promptly address any concerns raised by their clients to ensure a positive and trustworthy relationship.
Where You'd Go: What Employers Want to Know
You may want to see also
Go Global's cold-calling and spamming
Go Global Travel, also known as Global Options Travel, LLC, has been reported for cold-calling and spamming potential customers. The company has been known to use aggressive sales tactics, such as offering free gifts and incentives to lure customers into attending sales presentations. In some cases, customers have reported that they were pressured to make on-the-spot decisions and were not given adequate time to consider their purchases.
One common scam reported by customers involves receiving a letter or email offering free travel vouchers, gift cards, or other incentives in exchange for attending a short presentation. However, once customers arrive, they are subjected to high-pressure sales tactics and are pressured to purchase expensive travel packages or memberships. In some cases, customers have reported that the company failed to honour their promotional offers or provide the promised incentives after the presentation.
In addition to cold-calling and spamming, Go Global Travel has also been accused of providing misleading information and making false promises. For example, customers have reported being told that they would receive significant discounts on travel packages or memberships, only to find out later that these discounts did not apply to them. In other cases, customers have reported that the company failed to deliver on their promises of free trips, ID cards, or other incentives.
The company has also been accused of making it difficult for customers to cancel their memberships or obtain refunds. In some cases, customers have reported that the company ignored their cancellation requests or claimed that they never received the requests. Others have reported that the company continued to charge their credit cards even after they had cancelled their memberships.
Overall, Go Global Travel's cold-calling and spamming tactics, combined with their aggressive sales techniques and misleading information, have led many customers to feel scammed and disappointed. The company's poor customer service and lack of responsiveness to complaints have only added to the frustration and dissatisfaction of those who have fallen victim to their scams.
Ensuring Safe Travel for Pregnant Women: Understanding the Implications of X-Rays
You may want to see also
Go Global's high fees and low returns
Go Global Travel has been accused of high fees and low returns by some of its customers. On the Better Business Bureau website, there are a few complaints about the company's failure to respond to disputes and provide refunds. One customer complained about being charged a minimum yearly fee for a new timeshare while still being responsible for the original timeshare. Another customer mentioned being unable to sell their share despite being told they could, and being given the run-around when trying to contact the company.
In addition to the complaints about high fees and lack of refunds, there are also reviews on ConsumerAffairs that mention issues with customer service, poor training, and not receiving the promised benefits. One reviewer mentioned spending $199 on a basic package but never receiving the promised free trip or ID cards. They also mentioned that the training provided was inadequate, consisting only of YouTube videos. Another reviewer expressed frustration with the company's policies, stating that they felt they were being taken advantage of.
While there are some positive reviews for Go Global Travel on ConsumerAffairs, the majority of recent reviews highlight issues with high fees, poor customer service, and a lack of returns or refunds. These issues have left some customers feeling dissatisfied and frustrated with their experience.
It is important to note that the number of complaints and negative reviews is relatively small compared to the number of customers Go Global Travel has served. However, it is always advisable to do your own research and read reviews before making any decisions or transactions.
What to Expect When Traveling to Thailand: A Fascinating Adventure Awaits!
You may want to see also
Go Global's issues with commission payments
Go Global Travel has received several complaints from customers, some of which pertain to issues with commission payments.
One complaint describes a situation where the customer had been a Global Travel Consultant since 2018 and had consistently encountered difficulties in receiving their commission payments. In 2023, they were informed that they needed to fill out a W-9 form, which they did. However, they later discovered that their commissions from 2019 to 2023 had been withheld due to their non-acceptance of an automatic account deduction for a renewal fee. As a result, they received a significantly smaller check than expected and expressed disappointment with the company's policies.
Another review highlights a similar issue with commission payments. The customer, who had purchased a membership, encountered challenges in receiving their commissions and refund after attempting to cancel their membership. Despite multiple attempts to resolve the issue, they reported receiving broken promises and no response from the company. They also mentioned that they never received the promised free trip or ID cards, and the training provided was inadequate.
A separate complaint mentions that the customer had paid for a year upfront but did not receive the benefits they were entitled to. They expressed frustration with the company's policies and staff, who they described as rude. The customer also mentioned that they felt discouraged from obtaining their own CLIA card, which is important for verifying expertise in the industry and accessing certain resources.
These issues with commission payments, along with other complaints about customer service, responsiveness, and fulfilment of promises, have contributed to negative perceptions of Go Global Travel.
The Ultimate Guide to Exploring Central America by Bus
You may want to see also
Frequently asked questions
Go Global Travel is a legitimate company with locations in Irving, Texas. However, it is not accredited by the Better Business Bureau.
There have been complaints from customers who experienced issues with non-response to disputes, poor customer service, and difficulty cancelling memberships and receiving refunds. Some customers also reported being scammed out of their money, with the company refusing to answer calls or provide refunds for disputed charges.
Yes, there is a reported company called Global Travel Partners that has been involved in aggressive cold-calling and spamming. They have been identified as scammers by the Public Affairs Council.
Some red flags to watch out for include high-pressure sales tactics, such as offering special discounts or creating a sense of urgency to book. Additionally, be cautious of companies that require upfront payments or memberships to access supposed exclusive deals.
If you believe you have been scammed, you can file a complaint with the Better Business Bureau or other consumer protection agencies. You can also contact your credit card company to dispute the charges and close your account to prevent further unauthorized transactions.