
Kenwood Travel is a travel agency that has been in business since 1977. The company specialises in providing a fast, easy and personalised way to book luxury holidays, including beachfront getaways and family trips, at competitive prices. While some customers have praised Kenwood Travel for its excellent customer service and smooth booking processes, others have criticised the company for issues with post-booking communication, transfers, and accommodation. Overall, the company has a rating of 2.7 out of 5 stars, with 87% of users on one platform recommending the company.
Characteristics | Values |
---|---|
Number of reviews | 3482 |
% of users who recommend | 87% |
Average rating | 2.7/5 |
Years of experience | 40-45 |
Holiday types | Luxury, family, beach, villa, tropical, high-end, exotic |
What You'll Learn
Kenwood Travel's customer service
Kenwood Travel has been in the business of providing travel expertise for over 45 years. The company is ABTA and ATOL bonded, ensuring that customers' money is safe. Kenwood Travel offers a friendly and knowledgeable UK call centre team and direct saving through preferred-partner contracts that cut out extra costs.
On Trustpilot, Kenwood Travel has an overall "Excellent" rating, with 8,469 reviews and an average of 4.5 out of 5 stars. Customers have praised specific agents for their helpfulness, responsiveness, and ability to provide tailored advice and options. The company is also recognised for its competitive pricing and easy booking process. One customer commended the company for its ability to book a holiday and accommodate several changes before finalising the booking.
On the other hand, a review on reviews.io gives Kenwood Travel a rating of 2.7 out of 5 stars, with some customers expressing dissatisfaction with the company's organisation and responsiveness. One customer mentioned issues with confirming a holiday booking and having to chase for tickets.
Overall, Kenwood Travel's customer service seems to be a mixed bag, with some customers praising the company's helpful agents and competitive pricing, while others have expressed frustration with organisational issues and responsiveness.
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Kenwood Travel's responsiveness
Reviews of the company's responsiveness are largely positive, with customers reporting that their queries were dealt with promptly and that the agents were "super-responsive". One review noted that their agent was "extremely prompt at responding to our many queries and amendments". Another customer praised the company for its "brilliant service", saying that they were contacted as soon as their booking was made online to confirm the details.
Some reviews mention specific agents by name, commending their responsiveness. These include Reshmi/Reshmee, Lai, Stavi, Georgi, Zeb, Carole Banks, Ali, and Claudia.
However, there are also some negative reviews, with a few customers reporting a lack of responsiveness from Kenwood Travel. One review mentioned that they had to wait a week to receive a response to their query, while another said that they never heard back from the agent after making a payment.
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Kenwood Travel's agents
Kenwood Travel has been in the business of booking luxury holidays since 1977. The company has a team of experts who use their knowledge to personalise holiday packages to suit their clients' needs and budgets. Their services include getaways to exotic destinations, beachfront resorts, high-end hotels, villa holidays, and family getaways.
Reviews for Kenwood Travel are mixed. While some customers praise the company for its excellent service, competitive prices, and attentive agents, others complain about poor communication, disorganisation, and rude staff.
- One customer praised their agent, Stavi, for going above and beyond and answering all their questions. They said they would definitely use Kenwood Travel again and recommended asking for Stavi.
- Another reviewer mentioned that their agent, Georgi, provided outstanding customer service for their trip to Dubai. They said that Georgi was friendly, professional, and highly attentive to their needs, and that every detail of their trip was perfectly organised.
- A customer who booked their holiday to Thailand with Aaron praised his invaluable knowledge of the country and his advice on flights and airlines. They said that Aaron's service was faultless and that they would definitely book with him again for their next trip.
- One reviewer commended their agent, Lai, for providing prompt and personal service for over 10 years. They also mentioned that Lai is always on call for any emergencies during their trips.
- Another customer praised their agent, Reshmi, for being brilliant and ensuring that everything went according to plan for their family holiday.
Now, for some of the negative reviews regarding Kenwood Travel's agents:
- One customer complained about the company's lack of communication and disorganisation. They said that their agent, Dipak, disappeared after they made their payment, and they had to chase him endlessly for transfers and meal requirements.
- Another reviewer mentioned that they had to wait a long time to speak to anyone on the phone and that the staff were extremely arrogant and rude.
- A customer who booked a holiday to Antigua with Kenwood Travel expressed disappointment with the company's response to their complaint. They said that the manager was rude and refused to move them to another hotel, even though the entire resort was covered in seaweed.
Overall, while there are some negative reviews, many customers seem to have had positive experiences with Kenwood Travel's agents, praising their knowledge, responsiveness, and personalised service.
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Kenwood Travel's pricing
Kenwood Travel has been in the business of providing luxury holidays for over 45 years. They have a team of destination experts who offer expert advice and local knowledge to craft great-value, luxury escapes to the world's most desirable locations.
In addition to their competitive pricing, Kenwood Travel also offers a flexible policy that ensures customers do not suffer any financial loss, regardless of their booking type. This is especially important in cases where customers book their flights separately, as they are assured they can rearrange their booking or receive a credit voucher if their flight is cancelled.
Overall, Kenwood Travel's pricing seems to be a key factor in their positive customer reviews, with many mentioning the good value and competitive rates they offer.
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Kenwood Travel's website
Kenwood Travel Website
About Us
Kenwood Travel is a travel agency with over 40 years of experience in the industry. We specialise in providing luxury holidays to exotic destinations, tropical beachfront resorts, and high-end hotels. We also offer villa holidays and family getaways to suit a range of budgets. Our team of experts has great knowledge and uses their skills to personalise your holiday to your needs.
Our Services
At Kenwood Travel, we offer a fast, easy, and personalised booking process for your dream holiday. Our friendly team is available seven days a week to help you plan your trip, offering expert advice every step of the way. We can assist with booking accommodation, flights, and transfers, ensuring a smooth and stress-free experience.
Customer Testimonials
"I had a great experience dealing with Lai, who was so patient. Excellent customer service and nothing was too much trouble." - JudeH13, Review Centre
"Brilliant service from Kenwood. Contacted as soon as the booking was made online to confirm all the details. We will definitely be using Kenwood again." - Trustpilot review
"We booked our 2025 holiday to Disney with Ali, the Florida expert. Ali was so patient, helpful, knowledgeable, and professional. We can't fault her service and the bespoke holiday we've finally arranged and booked together." - Trustpilot review
Contact Us
You can reach us by phone or email:
Moorgate House 5-8 Dysart Street, London, EC2A 2BX, United Kingdom
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Frequently asked questions
Kenwood Travel can book flights for you, but some customers have complained about issues with their flights. For example, one customer said that their return flight was changed without their knowledge, and they were not seated with their partner. However, another customer praised the company for finding them a good deal on Virgin Atlantic flights.
Kenwood Travel seems to be good for booking accommodation. Many customers have praised the company for finding them excellent hotels and villas. However, there are also some negative reviews, with a few customers claiming that they were misled about their accommodation.
Kenwood Travel can book package holidays, and many customers have praised the company for their excellent service in this regard. However, there are also some negative reviews, with a few customers claiming that they experienced issues with their transfers or accommodation.
Opinions on Kenwood Travel's customer service are mixed. While some customers have praised the company for their helpful and responsive agents, others have complained about unhelpful and rude staff who were difficult to get in touch with.
Kenwood Travel seems to be good for booking holidays to a range of locations, including Dubai, Florida, Thailand, Bali, Barbados, Antigua, and Fujairah. However, there are also some negative reviews from customers who experienced issues with their holidays to these destinations.