Lufthansa: A Good Choice For Overseas Travel?

Lufthansa is a major global airline that has played a significant role in the aviation industry. It is the largest airline in Europe, and the second-largest in Germany. It offers a range of services that enhance the customer experience, including various classes of service to accommodate different levels of comfort and luxury. In this article, we will explore the pros and cons of choosing Lufthansa for your overseas travel, taking into account factors such as pricing, comfort, customer service, and more.

Lufthansa's long-haul flights offer a three-course meal, free snacks, soft drinks, and alcoholic beverages for purchase

Lufthansa is a major global airline that has been recognised for its commitment to innovation, safety, and customer service. It is the largest airline in Europe, flying non-stop to about 215 destinations. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class, and Economy Class.

Lufthansa offers four different fare types in its economy class: Economy Light, Economy Basic, Economy Basic Plus, and Economy Flex. All international economy tickets on Lufthansa include meals, beverages, and in-flight entertainment. The tickets range in terms of flexibility, baggage allowance, and eligibility for flight changes and refundability.

In addition to the meals, Lufthansa offers a range of complimentary beverages on its long-haul flights. Soft drinks are available for all passengers, while alcoholic drinks can be purchased. After meals, coffee, tea, and brandy are also served.

Lufthansa's commitment to customer service and operational excellence has helped it establish a strong brand reputation in the competitive airline industry. The airline has received several awards and certifications, including a 4-Star Airline rating from Skytrax for the quality of its airport and onboard products and staff service.

Lufthansa offers four different economy fare types: Economy Light, Economy Basic, Economy Basic Plus, and Economy Flex

Lufthansa is the largest carrier in Germany and the second-largest airline in Europe. It is also a member of the Star Alliance, which means passengers can use miles in partner programs like United Airlines MileagePlus or Air Canada Aeroplan to book Lufthansa flights.

Economy Light is ideal for travellers with only carry-on luggage who are certain of their travel dates, as tickets cannot be changed, rebooked, or refunded. This fare does not include checked baggage, and seat selection is limited or unavailable. However, Economy Light fares are the most economical option and include meals, beverages, and in-flight entertainment on long-haul flights.

Economy Basic fares include a checked bag and allow changes for a fee, but tickets are non-refundable. This fare type offers more flexibility and is suitable for travellers who may need to make changes to their itinerary.

Economy Basic Plus and Economy Flex fares offer even more flexibility, with the ability to rebook or refund tickets for a fee. These fare types are designed for travellers who need more flexibility when planning their journeys.

Overall, Lufthansa's economy class offers a range of options to suit different travel needs, with inclusions such as meals, beverages, and in-flight entertainment varying across fare types.

Lufthansa's frequent flyer program, Miles & More, offers rewards that can be redeemed for award tickets

Miles & More members can earn miles when they fly, travel, shop, use their credit card, and through other means. These miles can then be redeemed for flights or other rewards. For example, members can use their miles to upgrade their next flight or rent a car to explore their destination. Miles can also be redeemed for purchases in the Lufthansa Worldshop, including travel baggage, fashion, and cosmetics.

In addition to earning miles through flying and other activities, Miles & More members can also earn Points, Qualifying Points, and HON Circle Points on Lufthansa flights and with select partner airlines. These points are key to achieving or extending frequent flyer status, which comes with benefits such as higher free baggage allowance and access to exclusive lounges.

The Miles & More program also offers a credit card that includes mileage exchange, allowing members to convert their earned miles into points and qualifying points. This can help members achieve or maintain their frequent flyer status.

One unique feature of the Miles & More program is the ability to use the mixed payment method Cash & Miles, which allows members to partially redeem their miles for flights or purchases and pay the remaining amount in cash. This provides flexibility and makes it easier for members to achieve their travel goals.

Overall, Lufthansa's Miles & More program offers a range of benefits and rewards that can enhance the travel experience, both in the air and on the ground. By earning and redeeming miles, as well as achieving frequent flyer status, members can enjoy a more comfortable and enjoyable journey.

Lufthansa has a strong brand reputation in the competitive airline industry due to its commitment to customer service and operational excellence

Lufthansa's dedication to customer service is evident through their diverse range of services that enhance the customer experience. They provide various classes of service, including premium offerings with superior amenities and enhanced onboard comforts. Additionally, they invest significantly in their digital services, making booking, check-in, and flight updates convenient and accessible through their mobile app.

Lufthansa also prioritizes operational excellence and sustainability. They operate a modern and fuel-efficient fleet, continuously updating their aircraft to reduce their environmental impact. The airline's network spans all inhabited continents, connecting major cities and destinations with German precision and efficiency. Whether short-haul or long-haul flights, Lufthansa ensures a comprehensive presence in the global airspace.

The airline's commitment to customer service and operational excellence has been recognized through certifications and awards. Skytrax, for example, has certified Lufthansa as a 4-Star Airline, acknowledging the quality of its airport and onboard products, as well as its staff service.

Lufthansa's strong brand reputation is further reflected in its position as the largest airline in Europe and the second-largest in all of Europe, including its subsidiaries. Their extensive network, commitment to innovation, and focus on customer satisfaction have contributed to their success and recognition in the highly competitive airline industry.

Lufthansa's digital services include a mobile app that provides real-time flight updates, simplifies the booking and check-in processes, and offers various classes of service

Lufthansa is the largest airline in Europe, flying non-stop to about 215 destinations, including 18 within Germany and 78 countries across the world. The airline offers a range of digital services to enhance the customer experience, including a mobile app that provides real-time flight updates, simplifies the booking and check-in processes, and offers various classes of service.

The Lufthansa app is designed to be a digital travel companion, providing support from the planning stages of a trip to arrival at the destination. One of its key features is the ability to receive real-time updates about flight status and receive push notifications about suitable offers. The app also allows users to book flights, reserve seats, and issue mobile boarding passes. Additionally, it provides access to travel plans and booking information, including the option to add future bookings automatically or manually.

One notable aspect of the app is the Trip Assistant, which offers a range of useful functions during each phase of the journey. It helps users keep track of their baggage, providing digital baggage receipts and allowing them to track when their baggage has been loaded. It also provides information about baggage carousel locations upon arrival at Frankfurt and Munich airports.

The app offers interactive airport maps to help users navigate their way around, making it easy to locate restaurants, shops, and gates. It also provides current waiting times at security checkpoints in Frankfurt and Munich, and at other airports. Users can even book a time slot for the security check at select airports, streamlining their airport experience.

In terms of in-flight services, the Lufthansa app enables users to view menus, pre-order fresh food, and choose their main meal up to 24 hours before departure for Business Class on long-haul flights. It also provides information about the availability of Wi-Fi (FlyNet®) and in-flight entertainment, including the latest entertainment programme.

The app assists with transfers by helping users locate the gate for their connecting flight and providing estimates of the time required to get there. Additionally, it offers quick access to a range of services, such as re-booking, claiming refunds, and accessing special services related to the flight.

Overall, the Lufthansa mobile app enhances the travel experience by providing a wealth of information and services at the user's fingertips, ensuring a seamless and relaxed journey.

Frequently asked questions