Travel Center Uk: Legit Or Scam?

Travel Center UK is a London-based travel agency that claims to offer the most affordable travel connections to customers from the UK to the world. The company has generally positive reviews on Trustpilot and Feefo, with many customers praising the professionalism and helpfulness of its agents. However, there are also several negative reviews, with some customers alleging misleading pricing, poor customer service, and difficulties with refunds. Given the mixed reviews, it is challenging to determine conclusively whether Travel Center UK is legit. While some customers have had positive experiences, others have expressed significant concerns about the company's practices.

Trustworthiness of reviews

There are a variety of reviews available online for Travel Center UK, with varying levels of trustworthiness. Trustpilot, for example, has a large number of reviews for the company, with many users providing detailed accounts of their experiences. While Trustpilot does allow anyone to write a review, it does have measures in place to combat fake reviews and ensure that only genuine customers can leave feedback. This includes verifying that reviews are from real customers by matching them to a purchase or transaction.

Another review site, reviews.io, also has a small number of reviews for Travel Center UK. However, some of these reviews appear to be outdated, with dates ranging from 2011 to 2013. While these reviews may provide some insight into the company's past practices, they may not accurately reflect the current state of the company.

Similarly, a forum post on MoneySavingExpert.com contains a mix of positive and negative reviews for Travel Center UK, with some users reporting issues with the company's pricing and customer service. However, it is worth noting that these reviews are also several years old, with the most recent post dating back to 2013.

On the other hand, Feefo, a review site that independently collects feedback from verified buyers, has a large number of recent reviews for Travel Center UK. These reviews appear to be mostly positive, with many customers praising the company's travel agents for their professionalism, efficiency, and helpfulness.

Overall, while there is a mix of positive and negative reviews for Travel Center UK across different platforms, it is important to consider the age of the reviews and the trustworthiness of the review site. Recent reviews on Trustpilot and Feefo, in particular, seem to indicate that the company has improved its services and earned the trust of many customers.

Customer service experiences

Travel Center UK has received mixed reviews for its customer service. While some customers have praised the company's agents for their helpfulness, patience, and professionalism, others have complained about misleading information, unexpected additional charges, and difficulties reaching customer service.

On Trustpilot, several customers have left positive reviews, mentioning agents by name and commending their excellent service. For example, one reviewer praised agent Luther Campbell for his patience and helpfulness in booking a honeymoon trip to Thailand, while another customer appreciated Chad's patience and excellent communication skills in booking a flight. Other agents who have received positive mentions include Adam Walker, Liam, Jordan Brown, Kevin Lewis, and Angus Stone.

However, there are also negative reviews on Trustpilot, with some customers expressing disappointment and frustration with their experiences. One reviewer warned others to "avoid at all costs," claiming that the company tried to charge extra for services that were supposed to be included in the package. Another reviewer shared a similar experience, stating that they were misled about the pricing and had to deal with unexpected additional charges. This reviewer also mentioned that it was difficult to reach customer service, as their calls went unanswered.

Similar sentiments were echoed in reviews on other platforms. On MoneySavingExpert, a customer shared their experience of being offered promotional rates that suddenly became unavailable after entering their details. They received a call from a company representative shortly after, offering a more expensive option. Another reviewer on the same platform warned others to "avoid like the plague," as they had a negative experience with pricing and felt pestered by the company.

On the other hand, Feefo reviews for Travel Center UK are mostly positive, with customers praising agents for their helpfulness, professionalism, and empathy. One reviewer shared their experience during the COVID-19 outbreak, stating that the agent was very considerate of their circumstances and helped them find a solution. Another reviewer appreciated the agent's guidance and assistance in booking a flight.

The sister company of Travel Center UK, Travel Centre US, also has positive reviews on Trustpilot, with customers praising agents for their knowledge, patience, and responsiveness.

Reliability of booking system

The reliability of Travel Center UK's booking system has been called into question by several customers. While some users have praised the company's agents for their helpfulness and professionalism, others have expressed concerns about misleading information, unexpected additional charges, and difficulties with refunds.

On Trustpilot, the company has a rating of 3.0 out of 5 stars, with some customers reporting issues with the booking process. One reviewer mentioned that they were misled about the inclusions in their package, while another complained about unexpected additional charges for alcohol. Another reviewer warned others to "avoid at all costs," claiming that the company tried to sell them cheaper alternatives after their initial booking and that they had to go through a lengthy complaints procedure to get their money back.

Similar concerns were raised on the MoneySavingExpert forum, where multiple users reported issues with the booking process. One customer shared that after entering their details, they were redirected to a page stating that the offer was no longer available, followed by a phone call from a company representative trying to sell them a more expensive option. Another user echoed this experience, stating that the company is "wholly unreliable" and will "pester you like hell" after getting your contact information.

However, it is worth noting that there are also positive reviews of the company's booking system. Some customers have praised Travel Center UK for their efficient and helpful agents, with one reviewer specifically mentioning that their agent, Luther Campbell, was "very helpful and provided excellent customer service." Another reviewer on Feefo mentioned that their agent, Adam Walker, was "extremely helpful" and allowed them to feel "fully in control of [their] travel plans."

In summary, while there are some positive reviews, the reliability of Travel Center UK's booking system has been questioned by a notable number of customers. Issues with misleading information, unexpected charges, and difficulties with refunds have been consistently mentioned in negative reviews.

Price competitiveness

Travel Center UK is a London-based travel agent and market leader in the air travel industry. It is part of the Moresand Group of Companies, which has offered value travel, airline, and hotel accommodation for over three decades. Travel Center UK claims to provide its customers with the most affordable travel connections to any part of the world from the UK.

Reviews of the company's price competitiveness are mixed. Some customers have praised the company for its competitive pricing, with one reviewer stating that they give them 5 stars and another saying that the company's prices are amazing. However, other reviews claim that the company is wholly unreliable and that they give you one price and then they say that deal is no longer available.

Some reviewers have also claimed that the company exploits its customers by quoting one price and then raising it under various pretexts. For example, one reviewer wrote that Travel Center UK "will exploit you as much as they can and will quote you one price then raise it with some excuse about not having availability for the previous fare". Another reviewer claimed that the company added extra charges to their visa card without informing them.

On the other hand, some reviewers have praised the company's agents for their honesty and transparency in pricing. One reviewer wrote that their agent "was very clear, precise and exceptionally detailed and patient in explaining the travel information". Another reviewer praised their agent for being "not pushy" and for providing several quotes without any pressure to book.

Overall, while some customers have found Travel Center UK's prices to be competitive and affordable, others have been disappointed by unexpected price increases and added charges.

Ease of refunds

The ease of obtaining refunds from Travel Center UK appears to be a mixed bag, with some customers reporting successful refunds while others express difficulty in obtaining their money back.

On Trustpilot, one customer mentions that they had to go through a "really length[y] complaints procedure" and involve external parties to eventually get their refund. Another customer, who had not yet travelled at the time of writing their review, states that the company refused to refund or offer an alternative option.

On the other hand, some customers on Feefo mention successful refunds. One customer mentions that their travel agent, Adam, advised them that a refund would be given in 3-4 weeks. Another customer expresses gratitude to their agent, Tom, for putting their mind at rest and providing "fantastic customer service".

It is worth noting that the majority of positive reviews that mention refunds are from Feefo, which is a platform where only customers with proof of purchase can leave a review. This may explain the discrepancy in reported experiences with refunds between the two platforms.

Additionally, it is important to consider that the ease of obtaining a refund may depend on various factors, such as the specific circumstances of the booking, the agent handling the case, and the company's policies at the time. Therefore, while there are both positive and negative reports regarding refunds, the overall ease of obtaining refunds from Travel Center UK cannot be definitively ascertained from the available information.

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