Travel Genio: A Smart Investment For Travelers?

Travelgenio is an online travel agency that has received numerous complaints from customers. The company has been accused of scamming, with customers reporting issues such as unexpected price increases, difficulty obtaining refunds, and poor customer service. Some customers have also reported that their flights were cancelled without notification or explanation. The company's website and customer service lines are often unresponsive, making it challenging for customers to resolve issues. Before booking with Travelgenio, it is essential to carefully review all terms and conditions and be cautious of potential issues.

Unreliable customer service

Travelgenio has received a large number of negative reviews regarding its customer service. Many customers have complained about the company's lack of response to emails, phone calls, and requests made through its website. In some cases, customers have reported that Travelgenio has failed to provide refunds for cancelled flights, with some individuals waiting for years to receive their money back. Others have experienced issues with receiving their tickets or boarding passes, with the company failing to resolve these problems in a timely manner.

In addition, there are reports of Travelgenio changing flight details without notifying customers, resulting in missed flights and additional costs. The company's responses to these issues have often been inadequate, with customers left to resolve the issues themselves or incur significant losses.

The company's customer service has been described as "useless", "non-existent", and "a mockery". Many reviewers advise others to avoid using Travelgenio due to these issues, warning that they risk losing their money and experiencing significant travel disruptions if they choose to book with this company.

Shady business practices

Travelgenio has been accused of shady business practices by numerous customers. The company has a rating of 1.1 stars out of 566 reviews, with most customers expressing dissatisfaction with their purchases. Here are some of the specific issues that have been raised:

• Non-existent customer service: Many customers have complained about the lack of response from Travelgenio's customer service team. Emails and phone calls go unanswered, and the provided phone number often leads to a disconnected line.
• Fake refund promises: Several customers reported cancelling their tickets within 24 hours but never receiving their refunds despite repeated assurances from Travelgenio.
• Overcharging and hidden fees: Some customers were charged higher amounts than what was initially quoted during the booking process. Others complained about being charged for extras without their knowledge.
• Schedule changes and cancellations: In some cases, customers received notifications about schedule changes or cancellations for their flights, only to find out that their flights were never booked or had been cancelled without their knowledge.
• Inability to contact the company: Many customers have reported being unable to contact Travelgenio via phone or email to resolve issues or request refunds.
• Unreachable customer service: Even when customers were able to reach Travelgenio, they often encountered unhelpful or unresponsive customer service representatives.
• Unclear billing practices: Some customers reported discrepancies between the quoted price and the final amount charged to their credit cards.
• Lack of transparency: Travelgenio has been accused of providing misleading information about flight availability and prices on third-party websites like Skyscanner.
• Failure to deliver invoices: Several customers reported requesting invoices from Travelgenio multiple times without success.
• Unresponsive to complaints: Travelgenio has been accused of ignoring customer complaints and failing to address issues in a timely manner.

Unclear pricing

Travelgenio has been criticized for its unclear pricing. In some cases, the final price of the ticket was higher than the initially listed price. In one instance, a customer was charged 5650 AED when the listed price was 5250 AED. In another case, a customer was charged $400 for a flight initially advertised as $260. In other cases, customers were charged additional fees for their credit card type. For example, a 10 Euro surcharge was applied to many popular cards. In another instance, a customer was charged an extra $1000 for their flight. In some cases, customers were charged for their tickets but never received confirmation or their e-tickets.

Lack of transparency

Travelgenio is an online travel agency that has received numerous negative reviews from customers, with many reporting a lack of transparency in the company's billing practices and customer service.

One common issue reported by customers is unexpected increases in the price of their flights at the time of payment. In some cases, the final price was significantly higher than the initially quoted price, with additional fees and surcharges applied without clear explanation. This lack of transparency in pricing has led to feelings of frustration and betrayal among customers.

Furthermore, customers have also reported difficulties in obtaining refunds for cancelled or changed flights. In some instances, customers were unable to reach Travelgenio's customer service team or did not receive a response to their queries. This lack of responsiveness has left customers feeling ignored and frustrated, with some reporting that they never received their refunds.

In addition, there have been complaints about changes to flight schedules and issues with invoice and billing processes. Some customers experienced changes to their flight schedules without prior notification, resulting in missed connections and inconvenience. Others encountered challenges in obtaining invoices, with the company failing to respond to multiple requests.

The company's response to these issues has been inconsistent. In some cases, they have offered to review individual cases and contact customers via email. However, several customers have reported that they never received a response or resolution to their queries.

Overall, the lack of transparency in Travelgenio's billing practices, unexpected price increases, difficulties in obtaining refunds, and challenges with customer service have left many customers feeling dissatisfied and frustrated.

Poor communication

One customer reported that they had been trying to contact Travelgenio for a refund for three and a half years, with no success. Another said they had been waiting six months for a refund, despite being told it would take a few days. A third reviewer said they had been waiting for a refund since March 2020, and that Travelgenio "will not answer messages, there is no contact phone number, no email address and [their] telephone number for the UK does not exist."

Some customers have reported that their flights were changed or cancelled without them being notified, and that they were then unable to contact Travelgenio to resolve the issue. One customer said that their "outward bound flight now arrives 4 hours AFTER [their] return flight leaves", and that they had not received a response to their email to customer service. Another said that their flight was cancelled due to the typhoon in Manila, and that despite being promised a refund, they "never heard [anything] again."

In response to these reviews, Travelgenio has consistently asked customers to email [email protected] with their booking reference, and said that an agent will review their case.

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